Shipping & Delivery

Shipping & Delivery

We only ship orders to New Zealand addresses. We do not accept international orders.

NOTE: Please choose your order carefully as we cannot make changes after it has been invoiced and dispatched.  

Delivery Times:

  1. a. Orders over 25kgs will be dispatched and delivered within 7 working days. Orders under 25 kgs will dispatched and delivered in 3-5 working days (Delivery to Rural Addresses normally takes an extra 1-2 business days).
  2. b. All orders are shipped using Track and Trace.
  3. c. Orders placed on a New Zealand public holiday will be processed on the next business day.
  4. d. Orders paid for by credit card are securely processed in "real time" when you place your order.
    NOTE: VISA, MasterCard, AMEX & Diners credit cards will be accepted.
  5. e. Orders paid for using Direct Credit / Internet Banking or Bank Transfer will be shipped upon confirmation that your payment has been received. Payments normally take around 24 hours to reach our bank account.

Door to Door Standard Delivery: 

  1. a. Products are delivered securely to your doorstep only, by courier or transport.
  2. b. Door to door standard delivery service requires easy access to ground level only. (no stairs)
  3. c. Some customer assistance may be required at time of standard delivery for heavier items such as treadmills.
  4. d. Extra charges will apply for all non-standard deliveries and must be organized and paid for in advance.
  5. e. Unless otherwise stated all deliveries are made between Monday & Friday.
  6. f. For large items our preferred Transport company is Mainfreight. You will be contacted by their customer service team 24 hours prior to delivery. Signature is require unless agreed directly with Mainfreight. Before signing the truck driver’s delivery docket inspect your goods for signs of any damaged packaging. For smaller items our preferred Courier company is Courierpost. Couriers items do not require a signature. You MUST notify us within 24hrs of any internal or external damages to your goods. Call our Customer  Service Team at 0800 222 190 (leave a voice message if no reply) or email: [email protected]
  7. g. Assembly is not included.

Rural Deliveries:

All Rural Deliveries must be within 10km of the nearest township otherwise extra charges will apply. Click here to request a separate quote.

NOTE: Delivery to Rural addresses normally takes an extra 1-2 business days.