Apparel & Footwear Warranty
Returns Policy for Online Footwear or Apparel Purchases
If you find the footwear or apparel item is not quite right you are able to return the item under our 10 day return policy.
The products must be in the same condition you received them in and returned using the original packaging/labelling.
Unless prior agreement with a member of the Customer Service team, the return of the item is at the purchasers expense.
Before you return the item please contact our Customer Service team on 0800 222 190 to discuss refund methods. Please provide your invoice number as this will enable us to quickly identify your purchase on our system. If you paid by internet banking or in store you will be required to provide bank account details. Once the item has been received and assessed the refund will be made within 3 working days.
Should you wish to exchange the item purchased for another item, you will need to return the original item first. There may be a fee to pay to upgrade etc. The same rules as 10 day return policy apply.
Should you consider that the item purchased has a manufacturing fault that can be repaired, please contact our Customer Service centre on 0800 222 190, to speed up the process we may ask for photos to be provided. We will arrange to have the necessary repairs completed at our cost. Should the product be outside its warranty conditions, or the fault is caused through fair wear and tear, we should be able to get the product repaired at the customer's expense.
For most footwear or apparel faults it is not possible or practical to repair, so we will replace the product with the same or similar product if available. Should a replacement not be available you will be given the opportunity to either exchange it for another product to the same value as your original purchase price OR a full refund depending on your preference.
Use a carton or courier bag, pack product in the original packaging and send to us via a parcel carrier of your choice.
Include your purchase order number and send it to 455 Blenheim Road, Sockburn Christchurch 8042.
For more information on our returns process visitWarranty Returns Process.
All parallel imported products are covered by our own warranty as described above. These products are not covered by the original manufacturer’s warranty described on the item’s label.