MATRIX Heavy Commercial Product Warranty


Heavy Commercial Product Warranty:

The Matrix Commercial warranty covers any fault, defect or failure occurring as a result of the manufacturing process.  The warranty does not cover any faults caused by lack of maintenance, improper use, incorrect assembly or normal wear and tear.

Warranty is return to base unless otherwise specified. Products must be returned to No.1 Fitness Auckland or Christchurch service centre’s at the buyer’s expense. If a repair is required onsite a callout fee may apply.

The warranty only applies to the original purchaser and is not transferable.

Commercial warranty covers products being used in a fully commercial gym environment with a use of approx. 8 – 10 hours per day.


Specified Parts:

Electrical parts - incline motor, upper control board (console set, PCB, HR board), lower control board MCB, incline power board, inverter), generator, cables, VA module, Tuner, Choke & Filter

Drive sets -running deck, pulleys, front & rear rollers, tension wheel, handle bar, bottle holder, E-Port plate & cranks



Wearing Parts

Safety Clip, Rails and Rollers, Pedals, Pedal Pads, iPod Cables, Elastomer, Fan, Spring, Power Cord, Poly V-Belt, Keypads, Overlays, Foam grips, Decals, Seat Pad and Batteries.

Warranty Returns Process